Errors and Retry all errors
The Errors tab groups everything that did not transfer, with the reason. "Retry all errors" runs only the failures again, for free.
Last updated: 28 October 2026
Reading the Errors tab
The tab shows how many items did not transfer and groups them by object. If nothing failed it says "No errors. Everything that was ticked transferred." Each line gives a plain sentence, the reason, what to do about it and the affected record ids. "Technical detail" holds the destination's own message. "Download CSV" exports every item.
| Kind | What happened |
|---|---|
| Field left out | The destination would not prepare a field, so the field was skipped. The records still imported. |
| Value left out | One value could not be written (for example, an invalid email). The record imported without it. |
| Record failed | The record did not import. The reason names the cause and the fix. |
| Related record missing | A row links to a record that failed or was not imported. Fix or import that record first, then run again: finished rows are skipped and this one links up. |
Retry all errors
"Retry all errors" runs the failed items again from where the run stopped. Records already in your destination are matched and updated, not duplicated. Retrying is free.
- Fix the cause first where you can, for example a bad value in the source or a missing user in the destination.
- A paused run needs Resume, or Reconnect first when the reason starts with "Reconnect".
- Retry is not available for an Odoo import package (the Errors tab lists what was left out and why) or for the Odoo app (Resume carries on from where it stopped).
If the same error returns, email help@shuttio.com with the migration number from the side rail.
Not answered here? Email help@shuttio.com.