What objects are supported for Freshdesk migrations
Which objects Shuttio reads from Freshdesk, and how each one lands.
Last updated: 28 October 2026
Shuttio moves data out of Freshdesk. It does not write into Freshdesk. Out of Freshdesk, data goes into Odoo.
Objects
| Object | Moves out of Freshdesk | Notes |
|---|---|---|
| Companies | Yes | |
| People | Yes | Called Contacts in Freshdesk. |
| Deals | No | |
| Leads | No | |
| Products | No | |
| Tickets | Yes | |
| Notes | Yes | Includes ticket conversations. |
| Tasks | No | |
| Meetings | No | |
| Calls | No | |
| Emails | No | |
| Files | No | |
| Lists | No | |
| Owners | No | Matched to a user in Freshdesk by email. An owner with no match is not given to anyone else. |
How to read the table
- Moves out of Freshdesk: "Yes" means every destination above takes this object. "Yes, except into X" names the ones that do not; "Only into X and Y" names the ones that do.
- "No": Shuttio does not move this object that way.
For the permissions Shuttio needs and what does not move, see reading from Freshdesk.
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Not answered here? Email help@shuttio.com.